Terms & Conditions

§ 1 Scope

The contract language is German, english version only as translation. No copy of the contract will be saved. These Terms and Conditions apply to all contracts between Cloudzaro and the customer regarding the use of DNS and Captcha services.

§ 2 Subject Matter

Cloudzaro offers DNS hosting services including DNS DDoS protection, DNSSEC support, and Captcha solution. The exact scope of services is defined in the respective service description.

Fair Use: Unlimited DNS queries, max. 100 domains with each max. 100 DNS entries, max. 50.000/month CAPTCHA challenges, 10 CAPTCHAs with each max. 10 websites.

§ 3 Prices and Payment Terms

The monthly price is €3.99 including VAT. Payment is due in advance. In case of payment default, Cloudzaro is entitled to suspend access to the services.

§ 4 Contract Duration and Termination

The contract runs for an indefinite period and can be terminated by either party with 30 days notice to the end of the month.

§ 5 Availability

Cloudzaro strives for high availability of services. No guarantee for a specific availability is given.

§ 6 Liability

Cloudzaro is fully liable for intent and gross negligence. For slight negligence, Cloudzaro is only liable for breach of essential contractual obligations.

§ 7 Data Protection

The processing of personal data is carried out in accordance with our Privacy Policy and the provisions of the GDPR.

§ 8 Final Provisions

The law of the Federal Republic of Germany applies. The place of jurisdiction is the registered office of Cloudzaro company.

§ 9 Right of Withdrawal for Consumers

Consumers have a statutory right of withdrawal of fourteen (14) days. No voluntary right of withdrawal is granted to entrepreneurs or businesses within the meaning of Section 14 of the German Civil Code (BGB). The following withdrawal policy therefore applies exclusively to consumers acting as private individuals within the meaning of Section 13 BGB.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period shall be fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Cloudzaro) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal.

We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.

If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until the time you informed us of the exercise of the right of withdrawal, compared to the full scope of the services provided for in the contract.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To:
Cloudzaro
Email: contact@cloudzaro.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service:

Ordered on (*) / concluded on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if submitted on paper)
Date

(*) Delete as applicable.